At Dubai Curtains Co., because our products are custom-made, we follow a transparent and fair Return & Refund Policy.
Made-to-Measure Products
All curtains and window treatment products sold by Dubai Curtains Co. are:
- Made specifically according to customer-provided or confirmed measurements
- Customized in fabric, size, style and finishing
- Manufactured based on the customer’s selected design and specifications
Returns or refunds are NOT applicable for custom-made products, except in the specific cases mentioned below.
Eligible Cases for Return / Replacement
We will gladly offer a replacement or correction if:
- The product delivered is different from the confirmed order
- There is a manufacturing defect
- Incorrect measurements were taken by our team
Any issues must be reported within 48 hours of delivery, along with clear photos for verification.
Non-Eligible Cases
Returns or refunds will not be accepted for:
- Incorrect measurements provided by the customer
- Change of mind after order confirmation
- Minor color variations due to lighting, screen settings or fabric dye lots
- Normal wear and tear caused by regular use
Refund Policy
Approved refunds (if applicable) will be processed using the original payment method.
- Refund processing time: 7–10 working days
- Installation or service charges are non-refundable
Repairs & Adjustments
If your curtains require:
- Minor adjustments
- Track, rod, or mechanism tuning
- Installation-related corrections (where applicable)
Our support team will assist you promptly to ensure your satisfaction.
Customer Support
For any concerns regarding delivery, returns or refunds, please contact us:
Email: info@dubaicurtainsco.com
Phone / WhatsApp: +971 52 553 4055
Policy Updates
Dubai Curtains Co. reserves the right to update this Return & Refund Policy at any time without prior notice. Any changes will be reflected on this page.